Help and Questions

Help & Questions

Welcome to Coyote-Cult. We’re a small business based in the Tulsa, Oklahoma area, and every order helps support the build. Because our products are made to order through our print partner, a few things work differently than they would with a traditional retail store.

How does ordering work?

All Coyote-Cult products are made to order. That means your item is printed specifically for you after your order is placed, instead of being pulled from pre-made inventory. Because of that, once an order is submitted, changes or cancellations may not always be possible if production has already started.

How long will my order take?

Production and shipping times can vary depending on the product, destination, and carrier. Since your item is custom made, please allow time for both production and shipping before delivery. Once your order ships, tracking may be provided when available. Printify also notes that order handling and shipping stages can vary by product and provider.

Can I return or exchange my order?

Because all items are made to order, we do not accept returns or exchanges for:

  • ordering the wrong size

  • ordering the wrong color

  • buyer’s remorse

  • changing your mind after purchase

This matches Printify’s return model for print-on-demand products.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, misprinted, defective, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. In qualifying cases, we may offer a replacement or refund. Printify says photo proof is typically required, and damaged items usually do not need to be returned.

Do I need to send the item back?

Usually, no. Printify’s support guidance says photos are generally enough for defective or incorrect product claims, and the item usually does not need to be returned.

What if I entered the wrong address?

Please contact us as quickly as possible. If the order has not entered production yet, we may be able to update it. Once production has started, address changes are not guaranteed. If a package is returned because of an incomplete or incorrect address, additional charges or partial refund limitations may apply depending on the situation.

What if my package is lost?

If your order does not arrive, contact us and we’ll help review it. Printify says lost-package claims generally need to be reported after:

  • 30 calendar days for domestic US or regional EU orders

  • 45 calendar days for international orders

Those issues should be reported within 1 week after that window ends to remain eligible for reprint or refund review.

Why might my shirt look slightly different than expected?

Because products are custom printed, slight variations can happen. Printify notes that for DTG printing, small print placement differences can occur and a placement tolerance of 0.5 inch may not be considered a defect. Some temporary DTG characteristics, like faint odor or pre-treatment residue, can also happen and typically go away after washing.

How do refunds work?

If a refund is approved for a damaged, defective, or incorrect order, it is issued by the store after the issue is reviewed. Printify’s merchant guidance says refunds are processed to the seller first, not directly to the customer, so the customer-facing refund has to be handled through the storefront.

How do I contact you?

For any order questions, please reach out to us at:

Support@Coyote-Cult.com

Please include:

  • your order number

  • your full name

  • a short description of the issue

  • photos, if your item is damaged, defective, or incorrect

We’ll review your message and get back to you as soon as we can.

Before you order

Please double-check your:

  • size

  • color

  • shipping address

Since every item is made to order, we may not be able to change it once production begins, and we cannot offer returns or exchanges for customer ordering mistakes.